The Company shall not accept any returned goods should the return did not follow the aforementioned return procedure.
The Customer must follow the returns policy as detailed on www.dailylifeforever52.om. An email is required to be sent to online@fmt52.com ) to notify The Customer’s intention to return the goods.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, The Customer is entitled to a replacement of the goods. The Customer must notify The Company within 7 days of purchase with all the proof (damage item picture) so replacement can be issued.The Company will examine the returned product and will notify The Customer of the replacement of the product within a reasonable period of time. The Company usually processes the replacement due to The Customer within 14 days of the day the return is received at The Company’s premises and upon confirmation by The Company to The Customer of the latter’s entitlement of a replacement for the defective product. Products returned by The Customer due to a defect will be replaced and The Company bears the delivery charges for both sending and returning the item to The Customer.
In cases where the rejection is due to an incorrect order from The Customer or to dissatisfaction, The Customer is entitled to a partial refund (full refund of the goods less any courier costs), unless the order is cancelled within the cooling off period in accordance with clause 8, in which case a full refund will be given. However, The Customer will bear the cost of returning the item to The Company. Goods must be returned to The Company in its unused/untampered condition, before the partial refund can be issued.